{"id":1538,"date":"2025-09-05T08:44:37","date_gmt":"2025-09-05T08:44:37","guid":{"rendered":"https:\/\/wedecor.es\/?page_id=1538"},"modified":"2025-09-09T07:48:50","modified_gmt":"2025-09-09T07:48:50","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/wedecor.es\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF  SALE"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:var(--awb-custom_typography_9-font-size);--awb-line-height:var(--awb-custom_typography_9-line-height);--awb-letter-spacing:var(--awb-custom_typography_9-letter-spacing);--awb-text-transform:var(--awb-custom_typography_9-text-transform);--awb-text-font-family:&quot;Josefin Sans&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\"><h1><b>GENERAL TERMS AND CONDITIONS OF\u00a0 SALE\u00a0<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">www.wedecor.es\u00a0<\/span><\/p>\n<h2><b>1. GENERAL INFORMATION\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The ownership of this website <\/span><span style=\"font-weight: 400;\">www.wedecor.es <\/span><span style=\"font-weight: 400;\">(hereinafter, the \u201cWebsite\u201d) belongs to <\/span><b>Leixuri\u00a0 Barrena Bengoechea<\/b><span style=\"font-weight: 400;\">, NIF: 78887814-E, with the following contact details:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Address: Avda Papa Negro 56, 2A, 28043 \u2013 Madrid\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Contact phone: +34 620 354 862\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Contact email: wedecorhs@gmail.com\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This document (as well as other documents referenced herein) governs the terms applicable to\u00a0 the use of this Website (<\/span><span style=\"font-weight: 400;\">www.wedecor.es<\/span><span style=\"font-weight: 400;\">)<\/span><span style=\"font-weight: 400;\"> and the purchase or acquisition of products and\/or\u00a0 services on it (hereinafter, the \u201cTerms\u201d).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the purposes of these Terms, the activity carried out by <\/span><b>We Decor <\/b><span style=\"font-weight: 400;\">through the Website\u00a0 includes:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through the We Decor Website, the user may contract professional <\/span><b>interior decoration\u00a0 consulting <\/b><span style=\"font-weight: 400;\">and <\/span><b>home staging <\/b><span style=\"font-weight: 400;\">services. The services are offered in two modalities:\u00a0<\/span><\/p>\n<ul>\n<li><b> <\/b><b>Hourly consulting: <\/b><span style=\"font-weight: 400;\">interior decoration consulting sessions, contracted in\u00a0 predetermined time blocks, intended to resolve specific questions, provide design ideas,\u00a0 and guide the client in decision-making.\u00a0<\/span><\/li>\n<li><b> <\/b><b>Room-based consulting: <\/b><span style=\"font-weight: 400;\">a service focused on the comprehensive design and\u00a0 decorative proposal for one or more rooms in the property, including recommendations\u00a0 on layout, furniture, colors, textiles, and accessories, according to the client\u2019s needs and\u00a0 preferences.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All services are provided professionally, on a personalized basis, and via online\u00a0 communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to reading these Terms, before accessing, browsing and\/or using this Website, the\u00a0 User must have read the <\/span><b>Legal Notice and General Terms of Use<\/b><span style=\"font-weight: 400;\">, including the <\/span><b>Cookie\u00a0 Policy <\/b><span style=\"font-weight: 400;\">and the <\/span><b>Privacy and Data Protection Policy <\/b><span style=\"font-weight: 400;\">of We Decor. By using this Website or\u00a0 placing and\/or requesting the acquisition of a product and\/or service through it, the User\u00a0 agrees to be bound by these Terms and by all the aforementioned documents; if the User does\u00a0 not agree with all of this, they should not use the Website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These Terms may be modified. The User is responsible for consulting them each time they\u00a0 access, browse and\/or use the Website, as the applicable version will be the one in force at the\u00a0 time the purchase of products and\/or services is requested.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For any questions regarding these Terms, the User may contact the owner using the contact\u00a0 details provided above or, where applicable, via the contact form.\u00a0<\/span><\/p>\n<h2><b>2. THE USER\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Access, browsing and use of the Website confers the status of user (hereinafter, the \u201cUser\u201d or\u00a0 \u201cUsers\u201d), which implies acceptance, from the moment browsing begins, of all the Terms set\u00a0 forth herein, as well as any subsequent amendments, without prejudice to the application of\u00a0 the corresponding mandatory legal regulations as appropriate.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User undertakes to use the Website correctly. This responsibility extends to: <\/span><span style=\"font-weight: 400;\">\u2022 <\/span><span style=\"font-weight: 400;\">Using the Website solely to make legally valid queries and purchases or acquisitions.\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Not placing any false or fraudulent orders. If there are reasonable grounds to consider\u00a0 that such an order has been placed, it may be annulled and the relevant authorities will\u00a0 be informed.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Providing truthful and lawful contact details (e.g., email address, postal address and\/or\u00a0 other data) (see Legal Notice and General Terms of Use).\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The User declares to be <\/span><b>over 18 years of age <\/b><span style=\"font-weight: 400;\">and to have legal capacity to enter into contracts\u00a0 through this Website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User may formalize the sales contract for the desired products and\/or services with We\u00a0 Decor in any of the languages in which these Terms are available on this Website.\u00a0<\/span><\/p>\n<h2><b>3. PURCHASE OR ACQUISITION PROCESS\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Duly registered Users may purchase on the Website using the means and forms established.\u00a0 They must follow the online purchase\/acquisition procedure of <\/span><span style=\"font-weight: 400;\">www.wedecor.es<\/span><span style=\"font-weight: 400;\">, during which\u00a0 various products and\/or services may be selected and added to the cart\/basket\/checkout, and\u00a0 finally click <\/span><b>e.g., \u201cbuy and pay now.\u201d\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The User must complete and\/or verify the information requested at each step; during the\u00a0 purchase process, before payment, purchase data may be modified.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User will then receive an email confirming that We Decor has received their order or\u00a0 purchase request and\/or service request (order confirmation). Where applicable, the User will\u00a0 also be informed by email when their purchase has been dispatched. Where applicable, this\u00a0 information may also be made available in the User\u2019s personal area on the Website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the purchase procedure has concluded, the User agrees that the Website will generate an\u00a0 <\/span><b>electronic invoice<\/b><span style=\"font-weight: 400;\">, which will be sent to the User via email and, where applicable, via their\u00a0 personal area on the Website. The User may also request a paper copy of the invoice by\u00a0 contacting We Decor via the Website\u2019s contact spaces or the contact details provided above.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User acknowledges being aware, at the time of purchase, of certain <\/span><b>specific sales\u00a0 conditions <\/b><span style=\"font-weight: 400;\">applicable to the product and\/or service in question, displayed next to the\u00a0 presentation and\/or image on its page on the Website, indicating, by way of example and\u00a0 depending on the case: name, price, components, weight, quantity, color, product details or\u00a0 characteristics, how services will be performed and\/or their cost. The User acknowledges that\u00a0 placing the purchase order constitutes full and complete acceptance of the specific sales\u00a0 conditions applicable to each case.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Communications, purchase orders and payments involved in transactions carried out on the\u00a0 Website may be archived and kept in We Decor\u2019s computerized records as a means of proof of\u00a0 transactions, in all cases respecting reasonable security conditions and applicable laws and\u00a0 regulations, particularly <\/span><b>Regulation (EU) 2016\/679 (GDPR) <\/b><span style=\"font-weight: 400;\">and <\/span><b>Spanish Organic Law\u00a0 3\/2018 <\/b><span style=\"font-weight: 400;\">on Personal Data Protection and digital rights, and the rights afforded to Users under\u00a0 the Website\u2019s Privacy Policy.\u00a0<\/span><\/p>\n<h2><b>4. AVAILABILITY\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">All purchase orders received by We Decor through the Website are subject to the availability of\u00a0 the products and\/or to any circumstance or force majeure (see Clause 9) affecting their supply\u00a0 and\/or the provision of services. If difficulties arise regarding supply or if products are out of\u00a0 stock, We Decor undertakes to contact the User and refund any amount that may have been\u00a0 paid. This shall likewise apply where the provision of a service becomes impossible.\u00a0<\/span><\/p>\n<h2><b>5. PRICES AND PAYMENT\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Prices displayed on the Website are final, in <\/span><b>Euros (\u20ac)<\/b><span style=\"font-weight: 400;\">, and include taxes, unless otherwise\u00a0 indicated\u2014particularly regarding VAT.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unless otherwise stated, prices of items offered <\/span><b>exclude shipping costs<\/b><span style=\"font-weight: 400;\">, which, if applicable,\u00a0 will be added to the total amount during checkout; the User will be able to review available\u00a0 shipping methods and costs and freely choose the most convenient option.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under no circumstances will the Website add additional costs to the price of a product or\u00a0 service automatically, but only those that the User has voluntarily and freely selected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prices may change at any time, but such changes will not affect orders for which the User has\u00a0 already received an order confirmation.\u00a0<\/span><\/p>\n<p><b>Accepted payment method: <\/b><span style=\"font-weight: 400;\">credit or debit card.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Credit cards are subject to checks and authorization by the issuing bank. If the entity does not\u00a0 authorize payment, We Decor shall not be liable for any delay or non-delivery and no contract\u00a0 can be formalized with the User.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once We Decor receives the User\u2019s purchase order through the Website, a <\/span><b>pre-authorization <\/b><span style=\"font-weight: 400;\">may be made on the corresponding card to ensure sufficient funds to complete the transaction.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The charge to the card will be made when the User is sent the <\/span><b>dispatch confirmation <\/b><span style=\"font-weight: 400;\">and\/or\u00a0 <\/span><b>service confirmation <\/b><span style=\"font-weight: 400;\">as established.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any case, by clicking <\/span><b>e.g., \u201cbuy and pay now,\u201d <\/b><span style=\"font-weight: 400;\">the User confirms ownership of the\u00a0 payment method used.\u00a0<\/span><\/p>\n<h2><b>6. DELIVERY\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Where physical delivery of the purchased goods applies, deliveries will be made within the\u00a0 following territory: <\/span><b>Worldwide<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Except in cases of unforeseen or extraordinary circumstances or, where applicable, due to\u00a0 product customization, the purchase order for the products listed in each purchase\u00a0 confirmation will be delivered within the period indicated on the Website according to the\u00a0 shipping method selected by the User and, in any case, within a <\/span><b>maximum of 30 calendar\u00a0 days <\/b><span style=\"font-weight: 400;\">from the order confirmation date.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If We Decor cannot meet the delivery date for reasons attributable to it, the User will be\u00a0 contacted and may choose to proceed with the purchase by setting a new delivery date or\u00a0 cancel the order with a full refund. Home deliveries are made on business days.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If delivery is impossible due to the User\u2019s absence, the order may be returned to the warehouse.\u00a0 The carrier will leave a notice explaining where the order is and how to arrange a new delivery.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the User will not be at the delivery location during the agreed time slot, they must contact\u00a0 We Decor to arrange delivery on another day.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If <\/span><b>30 days <\/b><span style=\"font-weight: 400;\">pass from the date the order is available for delivery and it has not been delivered for\u00a0 reasons not attributable to We Decor, We Decor will consider that the User wishes to withdraw\u00a0 from the contract, which will be deemed terminated. As a result, all payments received from\u00a0 the User will be returned, <\/span><b>except <\/b><span style=\"font-weight: 400;\">for additional costs resulting from the User\u2019s choice of a\u00a0 delivery method other than the least expensive ordinary delivery offered on the Website,\u00a0 without undue delay and, in any case, within <\/span><b>14 calendar days <\/b><span style=\"font-weight: 400;\">from the date the contract is\u00a0 considered terminated.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User should note that transportation arising from termination may incur an additional\u00a0 cost that may be charged to them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the purposes of these Terms, delivery shall be deemed to have occurred when the User or a\u00a0 third party indicated by the User <\/span><b>takes material possession <\/b><span style=\"font-weight: 400;\">of the products, evidenced by\u00a0 signing for receipt at the agreed delivery address.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The risks of the products shall be borne by the User from the time of delivery. Title to the\u00a0 products passes to the User when We Decor receives <\/span><b>full payment <\/b><span style=\"font-weight: 400;\">of all amounts due in\u00a0 connection with the purchase, including shipping costs, or at the time of delivery if this occurs\u00a0 after full payment has been received by We Decor.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In accordance with <\/span><b>Spanish VAT Law 37\/1992<\/b><span style=\"font-weight: 400;\">, purchase orders to be delivered and\/or\u00a0 provided shall be deemed located within the territory of application of Spanish VAT if the\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">delivery address is in Spain (except the Canary Islands, Ceuta and Melilla). The applicable VAT\u00a0 rate shall be the one legally in force at any given time depending on the specific item.\u00a0<\/span><\/p>\n<h2><b>7. TECHNICAL MEANS FOR CORRECTING ERRORS\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If the User detects an error when entering data necessary to process their purchase request on\u00a0 the Website, they may modify it by contacting We Decor through the contact spaces provided\u00a0 on the Website and, where applicable, those enabled for customer service, and\/or using the\u00a0 contact details in Clause 1 (General Information). These corrections may also be made by the\u00a0 User in their personal area on the Website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any case, before clicking <\/span><b>e.g., \u201cbuy and pay now,\u201d <\/b><span style=\"font-weight: 400;\">the User has access to the cart\/basket\u00a0 where their purchase requests are recorded and may make modifications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User is also referred to the <\/span><b>Legal Notice and General Terms of Use <\/b><span style=\"font-weight: 400;\">and, specifically, to\u00a0 the <\/span><b>Privacy Policy <\/b><span style=\"font-weight: 400;\">for further information on exercising their right of rectification under\u00a0 <\/span><b>GDPR <\/b><span style=\"font-weight: 400;\">and <\/span><b>Spanish Organic Law 3\/2018<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><b>8. RETURNS\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When the User purchases products on or through the owner\u2019s Website, they have certain rights,\u00a0 as listed and described below.\u00a0<\/span><\/p>\n<p><b>Right of Withdrawal\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The User, as a consumer, has the right to withdraw from the purchase within <\/span><b>14 calendar\u00a0 days <\/b><span style=\"font-weight: 400;\">without giving any reason.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This withdrawal period will expire <\/span><b>14 calendar days <\/b><span style=\"font-weight: 400;\">from the day on which the User or a third\u00a0 party authorized by them, other than the carrier, <\/span><b>acquires material possession <\/b><span style=\"font-weight: 400;\">of the goods\u00a0 purchased on the We Decor Website; or, if the goods making up the order are delivered\u00a0 separately, 14 calendar days from the day on which the User or such third party acquires\u00a0 material possession of the <\/span><b>last <\/b><span style=\"font-weight: 400;\">of those goods; or, in the case of a <\/span><b>service contract<\/b><span style=\"font-weight: 400;\">, 14\u00a0 calendar days from the day the contract is concluded.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To exercise this right of withdrawal, the User must notify We Decor of their decision. They may\u00a0 do so via the contact spaces provided on the Website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regardless of the means used, the User must clearly and unequivocally express their intention\u00a0 to withdraw from the purchase contract. The User may use the <\/span><b>model withdrawal form <\/b><span style=\"font-weight: 400;\">that\u00a0 We Decor makes available as an annex to these Terms; however, its use is not mandatory.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To meet the withdrawal deadline, it is sufficient to send the communication expressing the\u00a0 unequivocal decision to withdraw before the period expires.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of withdrawal, We Decor will <\/span><b>reimburse all payments <\/b><span style=\"font-weight: 400;\">received from the User,\u00a0 including delivery costs (except for additional costs resulting from the User\u2019s choice of a\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">delivery method different from the least expensive ordinary delivery offered on the Website),\u00a0 without undue delay and in any case no later than <\/span><b>14 calendar days <\/b><span style=\"font-weight: 400;\">from the date on which\u00a0 We Decor is informed of the User\u2019s decision to withdraw.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We Decor will reimburse the User using the <\/span><b>same payment method <\/b><span style=\"font-weight: 400;\">used for the initial\u00a0 transaction. This refund will not incur any additional cost for the User. However, We Decor\u00a0 may <\/span><b>withhold <\/b><span style=\"font-weight: 400;\">the refund until it has received the goods or until the User has provided proof\u00a0 of return, whichever condition is met first.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User may return or send the products to We Decor at: <\/span><b>[address to be provided] <\/b><span style=\"font-weight: 400;\">and must\u00a0 do so without undue delay and, in any case, no later than <\/span><b>14 calendar days <\/b><span style=\"font-weight: 400;\">from the date on\u00a0 which We Decor was informed of the withdrawal decision.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User acknowledges that they must bear the <\/span><b>direct cost of returning <\/b><span style=\"font-weight: 400;\">the goods (transport,\u00a0 delivery) where applicable. They are also responsible for any <\/span><b>diminished value <\/b><span style=\"font-weight: 400;\">of the\u00a0 products resulting from handling other than what is necessary to establish the nature,\u00a0 characteristics and functioning of the goods.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User acknowledges that there are <\/span><b>exceptions <\/b><span style=\"font-weight: 400;\">to the right of withdrawal, as set out in\u00a0 <\/span><b>Article 103 of Spanish Royal Legislative Decree 1\/2007 <\/b><span style=\"font-weight: 400;\">(Consolidated Law on Consumer\u00a0 Protection). By way of example and not limitation: customized products; products liable to\u00a0 deteriorate or expire rapidly; music or video CDs\/DVDs unsealed from factory packaging;\u00a0 products sealed for health or hygiene reasons that have been unsealed after delivery; supply of\u00a0 digital content not provided on a tangible medium.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The same applies to <\/span><b>service provision <\/b><span style=\"font-weight: 400;\">contracted on this Website: the aforementioned law\u00a0 provides that Users will not have the right of withdrawal when the service has been fully\u00a0 performed, or when performance has begun with the consumer\u2019s express consent and\u00a0 acknowledgment that, once the contract has been fully executed by We Decor, they will lose\u00a0 the right of withdrawal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No refund will be made if the product has been used beyond the mere opening, if products are\u00a0 not in the <\/span><b>same condition <\/b><span style=\"font-weight: 400;\">as delivered, or if they have been damaged after delivery. Products\u00a0 must be returned with all original packaging, instructions and accompanying documents,\u00a0 together with a <\/span><b>copy of the purchase invoice<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The model withdrawal form can be downloaded at the following link: <\/span><b>[insert link]<\/b><span style=\"font-weight: 400;\">. <\/span><b>Return of defective products or wrong shipment\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If, at the time of delivery, the User considers that the product does not conform to the contract\u00a0 or purchase order, they must <\/span><b>immediately <\/b><span style=\"font-weight: 400;\">contact We Decor and report the non-conformity\u00a0 (defect\/error) using the same means or the contact details provided in the previous section\u00a0 (Right of Withdrawal).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User will be informed how to proceed with the return. Once returned, the products will be\u00a0 examined and the User will be informed, within a reasonable period, whether a <\/span><b>refund <\/b><span style=\"font-weight: 400;\">or,\u00a0 where applicable, <\/span><b>replacement <\/b><span style=\"font-weight: 400;\">applies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The refund or replacement will be made as soon as possible and, in any case, within <\/span><b>14 days <\/b><span style=\"font-weight: 400;\">from the date on which we send an email confirming that the refund or replacement of the\u00a0 non-conforming item applies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The amount paid for products returned due to a defect\u2014where such defect actually exists\u2014 will be <\/span><b>fully refunded<\/b><span style=\"font-weight: 400;\">, including delivery costs and the costs incurred by the User to make the\u00a0 return. The refund will be made using the same payment method used by the User for the\u00a0 purchase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In all cases, the rights recognized by the applicable legislation for the User as a consumer shall\u00a0 always apply.\u00a0<\/span><\/p>\n<p><b>Warranties\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The User, as a consumer, has warranties on products purchased through this Website, under\u00a0 the terms legally established for each type of product. <\/span><b>We Decor <\/b><span style=\"font-weight: 400;\">is liable for any lack of\u00a0 conformity manifested within <\/span><b>three years <\/b><span style=\"font-weight: 400;\">from delivery.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Products are deemed to conform to the contract provided that they match We Decor\u2019s\u00a0 description and possess the qualities presented; are fit for the purposes for which products of\u00a0 the same type are ordinarily used; and show the quality and performance that are customary\u00a0 for a product of the same type and can reasonably be expected. If this is not the case, the User\u00a0 must proceed as indicated in the section on returning defective products or wrong shipments.\u00a0 Some products marketed on the Website may present <\/span><b>non-homogeneous characteristics <\/b><span style=\"font-weight: 400;\">due\u00a0 to the materials used in their manufacture; such characteristics form part of the product\u2019s\u00a0 individual appearance and do not constitute a defect.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the User purchases a product of a brand or manufactured by a third party, the User may also\u00a0 contact the <\/span><b>brand or manufacturer <\/b><span style=\"font-weight: 400;\">to find out how to exercise their legal warranty directly\u00a0 against them within three years of delivery. The User must retain all warranty information\u00a0 related to the products.\u00a0<\/span><\/p>\n<h2><b>9. DISCLAIMER OF LIABILITY\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Unless otherwise legally provided, We Decor will not be liable for the following losses,\u00a0 regardless of their origin:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Any losses not attributable to any breach by We Decor;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Business losses (including loss of profits, income, contracts, anticipated savings, data,\u00a0 goodwill or unnecessary expenses incurred);\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Any other <\/span><b>indirect <\/b><span style=\"font-weight: 400;\">loss not reasonably foreseeable by both parties at the time the sales\u00a0 contract was formalized.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We Decor also limits its liability in the following cases:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">We Decor applies all measures to provide a faithful display of the product on the\u00a0 Website; however, it is not responsible for minimal differences or inaccuracies due to\u00a0 screen resolution, browser issues or similar.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We Decor will act with maximum diligence to make the product available to the\u00a0 transport company. However, it is not responsible for damages resulting from transport\u00a0 malfunction, especially due to strikes, road delays, or other sector-related causes leading\u00a0 to delays, loss or theft of the product.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Technical failures due to fortuitous causes or others that prevent normal functioning of\u00a0 the internet service; Website unavailability for maintenance or other reasons. We Decor\u00a0 uses all means to carry out the purchase, payment and shipping\/delivery process, but is\u00a0 exempt from liability for causes not attributable to it, force majeure or fortuitous events.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We Decor will not be responsible for misuse and\/or wear of products used by the User,\u00a0 nor for erroneous returns made by the User (the User is responsible for returning the\u00a0 correct product).\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">In general, We Decor will not be liable for any breach or delay in performance of\u00a0 obligations when due to events beyond its reasonable control (<\/span><b>force majeure<\/b><span style=\"font-weight: 400;\">),\u00a0 including but not limited to: strikes or lockouts; civil commotion, riot, invasion, terrorist\u00a0 threat or attack, war or threat\/preparation for war; fire, explosion, storm, flood,\u00a0 earthquake, subsidence, epidemic or other natural disaster; inability to use trains, ships,\u00a0 aircraft, motor transport or other public\/private means; inability to use public or private\u00a0 telecommunications systems; acts, decrees, legislation, regulations or restrictions of any\u00a0 government or public authority.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Obligations shall be suspended during the period the force majeure persists, and We Decor will\u00a0 have an extension equal to the duration of the force majeure. We Decor will use reasonable\u00a0 means to find a solution enabling it to fulfill its obligations despite the force majeure.\u00a0<\/span><\/p>\n<h2><b>10. WRITTEN COMMUNICATIONS AND NOTICES\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">By using this Website, the User agrees that most communications with We Decor will be\u00a0 electronic (email or notices posted on the Website).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For contractual purposes, the User consents to the use of this electronic means of\u00a0 communication and acknowledges that all contracts, notifications, information and other\u00a0 communications sent by We Decor electronically comply with legal requirements to be in\u00a0 writing. This condition does not affect the User\u2019s statutory rights.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User may send notices and\/or communicate with We Decor using the contact details\u00a0 provided in these Terms and, where applicable, via the Website\u2019s contact spaces. Unless\u00a0 otherwise stipulated, We Decor may contact and\/or notify the User at their email address or\u00a0 postal address provided.\u00a0<\/span><\/p>\n<h2><b>11. WAIVER<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">No waiver by We Decor of a specific right or legal action, nor the failure to require strict\u00a0 performance by the User of any of their obligations, shall imply a waiver of other rights or\u00a0 actions derived from a contract or these Terms, nor shall it exonerate the User from performing\u00a0 their obligations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No waiver by We Decor of any of these Terms will be effective unless expressly stated as a\u00a0 waiver and communicated to the User <\/span><b>in writing<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><b>12. SEVERABILITY\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If any of these Terms are declared null and void by a final decision of a competent authority,\u00a0 the remaining clauses shall remain in force, unaffected by such declaration of nullity.\u00a0<\/span><\/p>\n<h2><b>13. ENTIRE AGREEMENT\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">These Terms and any document expressly referenced herein constitute the entire agreement\u00a0 between the User and We Decor in relation to the object of sale and replace any other prior\u00a0 agreement, arrangement or promise made orally or in writing by the same parties.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User and We Decor acknowledge that they have agreed to enter into a contract without\u00a0 relying on any statement or promise made by the other party, except as expressly set out in\u00a0 these Terms.\u00a0<\/span><\/p>\n<h2><b>14. DATA PROTECTION\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The personal information or data provided by the User to We Decor in the course of a\u00a0 transaction on the Website will be processed in accordance with the <\/span><b>Privacy Policy <\/b><span style=\"font-weight: 400;\">(contained, where applicable, in the Legal Notice and General Terms of Use). By accessing,\u00a0 browsing and\/or using the Website, the User consents to such processing and declares that all\u00a0 information or data provided are truthful.\u00a0<\/span><\/p>\n<h2><b>15. APPLICABLE LAW AND JURISDICTION\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Access, browsing and\/or use of this Website and the contracts for the purchase of products\u00a0 through it shall be governed by <\/span><b>Spanish law<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any dispute, problem or disagreement arising from or related to access, browsing and\/or use of\u00a0 the Website, or to the interpretation and performance of these Terms, or to the sales contracts\u00a0 between We Decor and the User, shall be submitted to the <\/span><b>non-exclusive jurisdiction <\/b><span style=\"font-weight: 400;\">of the\u00a0 Spanish courts and tribunals.<\/span><\/p>\n<h2><b>16. COMPLAINTS AND CLAIMS\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The User may send complaints, claims or any other comments to We Decor using the contact\u00a0 details provided at the beginning of these Terms (General Information).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We Decor also has official complaint forms available to consumers and users, which can be\u00a0 requested from We Decor at any time using the contact details provided at the beginning of\u00a0 these Terms (General Information).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a dispute arises from this purchase contract between We Decor and the User, the User, as a\u00a0 consumer, may seek an out-of-court settlement in accordance with <\/span><b>Regulation (EU) No\u00a0 524\/2013 <\/b><span style=\"font-weight: 400;\">on online dispute resolution in consumer matters, available at: <\/span><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/ consumers\/odr\/<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1538","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/pages\/1538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/comments?post=1538"}],"version-history":[{"count":0,"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/pages\/1538\/revisions"}],"wp:attachment":[{"href":"https:\/\/wedecor.es\/en\/wp-json\/wp\/v2\/media?parent=1538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}