GENERAL TERMS AND CONDITIONS OF SALE
www.wedecor.es
1. GENERAL INFORMATION
The ownership of this website www.wedecor.es (hereinafter, the “Website”) belongs to Leixuri Barrena Bengoechea, NIF: 78887814-E, with the following contact details:
- Address: Avda Papa Negro 56, 2A, 28043 – Madrid
- Contact phone: +34 620 354 862
- Contact email: wedecorhs@gmail.com
This document (as well as other documents referenced herein) governs the terms applicable to the use of this Website (www.wedecor.es) and the purchase or acquisition of products and/or services on it (hereinafter, the “Terms”).
For the purposes of these Terms, the activity carried out by We Decor through the Website includes:
Through the We Decor Website, the user may contract professional interior decoration consulting and home staging services. The services are offered in two modalities:
- Hourly consulting: interior decoration consulting sessions, contracted in predetermined time blocks, intended to resolve specific questions, provide design ideas, and guide the client in decision-making.
- Room-based consulting: a service focused on the comprehensive design and decorative proposal for one or more rooms in the property, including recommendations on layout, furniture, colors, textiles, and accessories, according to the client’s needs and preferences.
All services are provided professionally, on a personalized basis, and via online communication.
In addition to reading these Terms, before accessing, browsing and/or using this Website, the User must have read the Legal Notice and General Terms of Use, including the Cookie Policy and the Privacy and Data Protection Policy of We Decor. By using this Website or placing and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Terms and by all the aforementioned documents; if the User does not agree with all of this, they should not use the Website.
These Terms may be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, as the applicable version will be the one in force at the time the purchase of products and/or services is requested.
For any questions regarding these Terms, the User may contact the owner using the contact details provided above or, where applicable, via the contact form.
2. THE USER
Access, browsing and use of the Website confers the status of user (hereinafter, the “User” or “Users”), which implies acceptance, from the moment browsing begins, of all the Terms set forth herein, as well as any subsequent amendments, without prejudice to the application of the corresponding mandatory legal regulations as appropriate.
The User undertakes to use the Website correctly. This responsibility extends to: • Using the Website solely to make legally valid queries and purchases or acquisitions.
- Not placing any false or fraudulent orders. If there are reasonable grounds to consider that such an order has been placed, it may be annulled and the relevant authorities will be informed.
- Providing truthful and lawful contact details (e.g., email address, postal address and/or other data) (see Legal Notice and General Terms of Use).
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website.
The User may formalize the sales contract for the desired products and/or services with We Decor in any of the languages in which these Terms are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users may purchase on the Website using the means and forms established. They must follow the online purchase/acquisition procedure of www.wedecor.es, during which various products and/or services may be selected and added to the cart/basket/checkout, and finally click e.g., “buy and pay now.”
The User must complete and/or verify the information requested at each step; during the purchase process, before payment, purchase data may be modified.
The User will then receive an email confirming that We Decor has received their order or purchase request and/or service request (order confirmation). Where applicable, the User will also be informed by email when their purchase has been dispatched. Where applicable, this information may also be made available in the User’s personal area on the Website.
Once the purchase procedure has concluded, the User agrees that the Website will generate an electronic invoice, which will be sent to the User via email and, where applicable, via their personal area on the Website. The User may also request a paper copy of the invoice by contacting We Decor via the Website’s contact spaces or the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain specific sales conditions applicable to the product and/or service in question, displayed next to the presentation and/or image on its page on the Website, indicating, by way of example and depending on the case: name, price, components, weight, quantity, color, product details or characteristics, how services will be performed and/or their cost. The User acknowledges that placing the purchase order constitutes full and complete acceptance of the specific sales conditions applicable to each case.
Communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in We Decor’s computerized records as a means of proof of transactions, in all cases respecting reasonable security conditions and applicable laws and regulations, particularly Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and digital rights, and the rights afforded to Users under the Website’s Privacy Policy.
4. AVAILABILITY
All purchase orders received by We Decor through the Website are subject to the availability of the products and/or to any circumstance or force majeure (see Clause 9) affecting their supply and/or the provision of services. If difficulties arise regarding supply or if products are out of stock, We Decor undertakes to contact the User and refund any amount that may have been paid. This shall likewise apply where the provision of a service becomes impossible.
5. PRICES AND PAYMENT
Prices displayed on the Website are final, in Euros (€), and include taxes, unless otherwise indicated—particularly regarding VAT.
Unless otherwise stated, prices of items offered exclude shipping costs, which, if applicable, will be added to the total amount during checkout; the User will be able to review available shipping methods and costs and freely choose the most convenient option.
Under no circumstances will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected.
Prices may change at any time, but such changes will not affect orders for which the User has already received an order confirmation.
Accepted payment method: credit or debit card.
Credit cards are subject to checks and authorization by the issuing bank. If the entity does not authorize payment, We Decor shall not be liable for any delay or non-delivery and no contract can be formalized with the User.
Once We Decor receives the User’s purchase order through the Website, a pre-authorization may be made on the corresponding card to ensure sufficient funds to complete the transaction.
The charge to the card will be made when the User is sent the dispatch confirmation and/or service confirmation as established.
In any case, by clicking e.g., “buy and pay now,” the User confirms ownership of the payment method used.
6. DELIVERY
Where physical delivery of the purchased goods applies, deliveries will be made within the following territory: Worldwide.
Except in cases of unforeseen or extraordinary circumstances or, where applicable, due to product customization, the purchase order for the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum of 30 calendar days from the order confirmation date.
If We Decor cannot meet the delivery date for reasons attributable to it, the User will be contacted and may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund. Home deliveries are made on business days.
If delivery is impossible due to the User’s absence, the order may be returned to the warehouse. The carrier will leave a notice explaining where the order is and how to arrange a new delivery.
If the User will not be at the delivery location during the agreed time slot, they must contact We Decor to arrange delivery on another day.
If 30 days pass from the date the order is available for delivery and it has not been delivered for reasons not attributable to We Decor, We Decor will consider that the User wishes to withdraw from the contract, which will be deemed terminated. As a result, all payments received from the User will be returned, except for additional costs resulting from the User’s choice of a delivery method other than the least expensive ordinary delivery offered on the Website, without undue delay and, in any case, within 14 calendar days from the date the contract is considered terminated.
The User should note that transportation arising from termination may incur an additional cost that may be charged to them.
For the purposes of these Terms, delivery shall be deemed to have occurred when the User or a third party indicated by the User takes material possession of the products, evidenced by signing for receipt at the agreed delivery address.
The risks of the products shall be borne by the User from the time of delivery. Title to the products passes to the User when We Decor receives full payment of all amounts due in connection with the purchase, including shipping costs, or at the time of delivery if this occurs after full payment has been received by We Decor.
In accordance with Spanish VAT Law 37/1992, purchase orders to be delivered and/or provided shall be deemed located within the territory of application of Spanish VAT if the
delivery address is in Spain (except the Canary Islands, Ceuta and Melilla). The applicable VAT rate shall be the one legally in force at any given time depending on the specific item.
7. TECHNICAL MEANS FOR CORRECTING ERRORS
If the User detects an error when entering data necessary to process their purchase request on the Website, they may modify it by contacting We Decor through the contact spaces provided on the Website and, where applicable, those enabled for customer service, and/or using the contact details in Clause 1 (General Information). These corrections may also be made by the User in their personal area on the Website.
In any case, before clicking e.g., “buy and pay now,” the User has access to the cart/basket where their purchase requests are recorded and may make modifications.
The User is also referred to the Legal Notice and General Terms of Use and, specifically, to the Privacy Policy for further information on exercising their right of rectification under GDPR and Spanish Organic Law 3/2018.
8. RETURNS
When the User purchases products on or through the owner’s Website, they have certain rights, as listed and described below.
Right of Withdrawal
The User, as a consumer, has the right to withdraw from the purchase within 14 calendar days without giving any reason.
This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorized by them, other than the carrier, acquires material possession of the goods purchased on the We Decor Website; or, if the goods making up the order are delivered separately, 14 calendar days from the day on which the User or such third party acquires material possession of the last of those goods; or, in the case of a service contract, 14 calendar days from the day the contract is concluded.
To exercise this right of withdrawal, the User must notify We Decor of their decision. They may do so via the contact spaces provided on the Website.
Regardless of the means used, the User must clearly and unequivocally express their intention to withdraw from the purchase contract. The User may use the model withdrawal form that We Decor makes available as an annex to these Terms; however, its use is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the communication expressing the unequivocal decision to withdraw before the period expires.
In the event of withdrawal, We Decor will reimburse all payments received from the User, including delivery costs (except for additional costs resulting from the User’s choice of a
delivery method different from the least expensive ordinary delivery offered on the Website), without undue delay and in any case no later than 14 calendar days from the date on which We Decor is informed of the User’s decision to withdraw.
We Decor will reimburse the User using the same payment method used for the initial transaction. This refund will not incur any additional cost for the User. However, We Decor may withhold the refund until it has received the goods or until the User has provided proof of return, whichever condition is met first.
The User may return or send the products to We Decor at: [address to be provided] and must do so without undue delay and, in any case, no later than 14 calendar days from the date on which We Decor was informed of the withdrawal decision.
The User acknowledges that they must bear the direct cost of returning the goods (transport, delivery) where applicable. They are also responsible for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as set out in Article 103 of Spanish Royal Legislative Decree 1/2007 (Consolidated Law on Consumer Protection). By way of example and not limitation: customized products; products liable to deteriorate or expire rapidly; music or video CDs/DVDs unsealed from factory packaging; products sealed for health or hygiene reasons that have been unsealed after delivery; supply of digital content not provided on a tangible medium.
The same applies to service provision contracted on this Website: the aforementioned law provides that Users will not have the right of withdrawal when the service has been fully performed, or when performance has begun with the consumer’s express consent and acknowledgment that, once the contract has been fully executed by We Decor, they will lose the right of withdrawal.
No refund will be made if the product has been used beyond the mere opening, if products are not in the same condition as delivered, or if they have been damaged after delivery. Products must be returned with all original packaging, instructions and accompanying documents, together with a copy of the purchase invoice.
The model withdrawal form can be downloaded at the following link: [insert link]. Return of defective products or wrong shipment
If, at the time of delivery, the User considers that the product does not conform to the contract or purchase order, they must immediately contact We Decor and report the non-conformity (defect/error) using the same means or the contact details provided in the previous section (Right of Withdrawal).
The User will be informed how to proceed with the return. Once returned, the products will be examined and the User will be informed, within a reasonable period, whether a refund or, where applicable, replacement applies.
The refund or replacement will be made as soon as possible and, in any case, within 14 days from the date on which we send an email confirming that the refund or replacement of the non-conforming item applies.
The amount paid for products returned due to a defect—where such defect actually exists— will be fully refunded, including delivery costs and the costs incurred by the User to make the return. The refund will be made using the same payment method used by the User for the purchase.
In all cases, the rights recognized by the applicable legislation for the User as a consumer shall always apply.
Warranties
The User, as a consumer, has warranties on products purchased through this Website, under the terms legally established for each type of product. We Decor is liable for any lack of conformity manifested within three years from delivery.
Products are deemed to conform to the contract provided that they match We Decor’s description and possess the qualities presented; are fit for the purposes for which products of the same type are ordinarily used; and show the quality and performance that are customary for a product of the same type and can reasonably be expected. If this is not the case, the User must proceed as indicated in the section on returning defective products or wrong shipments. Some products marketed on the Website may present non-homogeneous characteristics due to the materials used in their manufacture; such characteristics form part of the product’s individual appearance and do not constitute a defect.
If the User purchases a product of a brand or manufactured by a third party, the User may also contact the brand or manufacturer to find out how to exercise their legal warranty directly against them within three years of delivery. The User must retain all warranty information related to the products.
9. DISCLAIMER OF LIABILITY
Unless otherwise legally provided, We Decor will not be liable for the following losses, regardless of their origin:
- Any losses not attributable to any breach by We Decor;
- Business losses (including loss of profits, income, contracts, anticipated savings, data, goodwill or unnecessary expenses incurred);
- Any other indirect loss not reasonably foreseeable by both parties at the time the sales contract was formalized.
We Decor also limits its liability in the following cases:
- We Decor applies all measures to provide a faithful display of the product on the Website; however, it is not responsible for minimal differences or inaccuracies due to screen resolution, browser issues or similar.
- We Decor will act with maximum diligence to make the product available to the transport company. However, it is not responsible for damages resulting from transport malfunction, especially due to strikes, road delays, or other sector-related causes leading to delays, loss or theft of the product.
- Technical failures due to fortuitous causes or others that prevent normal functioning of the internet service; Website unavailability for maintenance or other reasons. We Decor uses all means to carry out the purchase, payment and shipping/delivery process, but is exempt from liability for causes not attributable to it, force majeure or fortuitous events.
- We Decor will not be responsible for misuse and/or wear of products used by the User, nor for erroneous returns made by the User (the User is responsible for returning the correct product).
- In general, We Decor will not be liable for any breach or delay in performance of obligations when due to events beyond its reasonable control (force majeure), including but not limited to: strikes or lockouts; civil commotion, riot, invasion, terrorist threat or attack, war or threat/preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; inability to use trains, ships, aircraft, motor transport or other public/private means; inability to use public or private telecommunications systems; acts, decrees, legislation, regulations or restrictions of any government or public authority.
Obligations shall be suspended during the period the force majeure persists, and We Decor will have an extension equal to the duration of the force majeure. We Decor will use reasonable means to find a solution enabling it to fulfill its obligations despite the force majeure.
10. WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User agrees that most communications with We Decor will be electronic (email or notices posted on the Website).
For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent by We Decor electronically comply with legal requirements to be in writing. This condition does not affect the User’s statutory rights.
The User may send notices and/or communicate with We Decor using the contact details provided in these Terms and, where applicable, via the Website’s contact spaces. Unless otherwise stipulated, We Decor may contact and/or notify the User at their email address or postal address provided.
11. WAIVER
No waiver by We Decor of a specific right or legal action, nor the failure to require strict performance by the User of any of their obligations, shall imply a waiver of other rights or actions derived from a contract or these Terms, nor shall it exonerate the User from performing their obligations.
No waiver by We Decor of any of these Terms will be effective unless expressly stated as a waiver and communicated to the User in writing.
12. SEVERABILITY
If any of these Terms are declared null and void by a final decision of a competent authority, the remaining clauses shall remain in force, unaffected by such declaration of nullity.
13. ENTIRE AGREEMENT
These Terms and any document expressly referenced herein constitute the entire agreement between the User and We Decor in relation to the object of sale and replace any other prior agreement, arrangement or promise made orally or in writing by the same parties.
The User and We Decor acknowledge that they have agreed to enter into a contract without relying on any statement or promise made by the other party, except as expressly set out in these Terms.
14. DATA PROTECTION
The personal information or data provided by the User to We Decor in the course of a transaction on the Website will be processed in accordance with the Privacy Policy (contained, where applicable, in the Legal Notice and General Terms of Use). By accessing, browsing and/or using the Website, the User consents to such processing and declares that all information or data provided are truthful.
15. APPLICABLE LAW AND JURISDICTION
Access, browsing and/or use of this Website and the contracts for the purchase of products through it shall be governed by Spanish law.
Any dispute, problem or disagreement arising from or related to access, browsing and/or use of the Website, or to the interpretation and performance of these Terms, or to the sales contracts between We Decor and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User may send complaints, claims or any other comments to We Decor using the contact details provided at the beginning of these Terms (General Information).
We Decor also has official complaint forms available to consumers and users, which can be requested from We Decor at any time using the contact details provided at the beginning of these Terms (General Information).
If a dispute arises from this purchase contract between We Decor and the User, the User, as a consumer, may seek an out-of-court settlement in accordance with Regulation (EU) No 524/2013 on online dispute resolution in consumer matters, available at: https://ec.europa.eu/ consumers/odr/.
